Common queries answered
Frequently asked Questions
We offer both standard and express shipping options. We are also able to deliver internationally but we suggest checking on your local import regulations for vape products before ordering as we cannot take responsibly for items seized or destroyed by customs or any customs charges.
See here for more information on delivery options, costs and timings.
Unfortunately, we don’t provide tracking numbers at this time. If you have any issues or questions regarding your order, please contact customer services by phone on 0161 273 8216 or via our Contact Us form here and we’ll be happy to help.
All orders are carefully packed in our warehouse using protective cardboard, air cushions, foam or bubble wrap to ensure they arrive to you safely.
Packaging is plain with a return address on the outside to Vapoholic.
No. For UK orders, if you are not at home when your order is delivered, Royal Mail will leave a note.
We strive to ensure you are always happy with any product you purchase from us, but in the unlikely event you would like to make a complaint, please contact customer services by phone on 0161 273 8216 or via our Contact Us form here.
If you need to change the shipping address saved on your account, just log into your account and head to your profile. Once there, click on ‘account details’ then ‘manage address’ where you can update the shipping info.
If you need to change the shipping info after you’ve placed an order, use the contact form to get in touch and hopefully we’ll be able to amend it before it’s sent out.