Call us: 0161 6609 952

Free shipping on all orders over £100.00

About us - FAQs

Vapoholic is the UK’s leading shortfill e-liquid shop. We started out with one simple mission: to give vapers the best e-liquids at the best prices with unbeatable service!

As keen vapers ourselves, we weren’t satisfied with the mass-produced e-liquids for what we were paying. So, we began crafting our own UK-made premium e-juices with the mantra:

If we won’t vape it, it never leaves our doors!

By manufacturing our own carefully blended vape juices, we can pass on great savings to you by cutting out the middleman. We never compromise on quality and with our wide range of shortfill, nic shots, 10mls, CBD and hardware, we’ve got all your vaping needs covered.

  • PASSIONATELY CRAFTED PREMIUM UK E-LIQUIDS
  • UNBEATABLE DIRECT-FROM-MANUFACTURER PRICES
  • FREE UK DELIVERY ON ALL ORDERS OVER £20
  • 5 STAR REVIEWS WITH OVER 250,000 SOLD
  • SAME DAY DISPATCH ON ORDERS PLACED BEFORE 3pm MON-FRI.

All our e-liquids are Tobacco Products Directive (TPD) compliant and we are registered with the Medicines and Healthcare products Regulatory Agency (MHRA).

Want to know more about Vapoholic? Read more about our story here.

The usual e-liquid shop will be the middleman between the manufacturer and you, taking their cut in the meantime.

By manufacturing our own e-liquids, you get direct-from-the-manufacturer prices. We never compromise on quality though and all our e-liquids are produced in the UK in a state-of-the-art ISO 7 clean room using premium ingredients from carefully selected suppliers.

We batch test and batch code our e-liquids to ensure quality and safety.

You can contact us through any of the methods below:

Phone: 0161 273 8216

E-mail: via our Contact Us form here

Facebook

Twitter

Ordering

To create an account, click on the ‘login/register’ button at the top of the page where it’ll ask you to enter your email and create a password. Verify your email address and your account will be set up and ready to use.

Pick your product, and for e-liquids the size and nicotine strength, and just add to your basket. You can then view your cart, continue shopping or proceed to the checkout for payment.

You can pay by PayPal (except for CBD e-liquids), Visa, Mastercard, Maestro or American Express.
If you notice a mistake with your order or wish to cancel an order, please contact our customer services by phone on 0161 273 8216 or via our Contact Us form here.

Our name will appear as Vapoholic Ltd on your bank statement.

Yes. We post discount codes for our shortfill e-liquids on Facebook and Twitter. To get codes delivered straight to your inbox, subscribe to our newsletter, then you’ll never miss out!

Also, check our social media pages regularly to take advantage of our regular flash sales on all our products.

We are dedicated to providing amazing service for our customers and we love to hear your feedback. To ensure the reviews you read are always genuine, we have partnered with one of the biggest and most trusted customer feedback engines in the world, Feefo.

After completing your purchase via the website, you will be sent an email from Feefo inviting you to offer your feedback.

Learn more about our partnership with Feefo here.

Your information is stored on our website and cloud server, both of which are located within the European Economic Area. Your credit card details are passed to a third party payment provider. We do not store credit card details nor do we share customer details with any 3rd parties.
Yes, all purchases are inclusive of a 20% sales tax.

Delivery

We offer both standard and express shipping options. We are also able to deliver internationally but we suggest checking on your local import regulations for vape products before ordering as we cannot take responsibly for items seized or destroyed by customs or any customs charges.

See here for more information on delivery options, costs and timings.

Unfortunately, we don’t provide tracking numbers at this time. If you have any issues or questions regarding your order, please contact customer services by phone on 0161 273 8216 or via our Contact Us form here and we’ll be happy to help.

All orders are carefully packed in our warehouse using protective cardboard, air cushions, foam or bubble wrap to ensure they arrive to you safely.

Packaging is plain with a return address on the outside to Vapoholic.

No. For UK orders, if you are not at home when your order is delivered, Royal Mail will leave a note.

Exercising your right to change your mind (Consumer Contracts Regulations 2013), please contact us if you would like to return your item(s) by phone on 0161 273 8216 or via our Contact Us form here.

See here for more details on how to return orders.

We strive to ensure you are always happy with any product you purchase from us, but in the unlikely event you would like to make a complaint, please contact customer services by phone on 0161 273 8216 or via our Contact Us form here.

If you need to change the shipping address saved on your account, just log into your account and head to your profile. Once there, click on ‘account details’ then ‘manage address’ where you can update the shipping info.

If you need to change the shipping info after you’ve placed an order, use the contact form to get in touch and hopefully we’ll be able to amend it before it’s sent out.

After your order is handed over to your chosen courier, you’ll receive an email with tracking information which you can use to follow the progress of your delivery.
We ship to many countries around the world. The best way to see whether we deliver to your country is to head to the checkout and check to see if the option is available. If you can’t see your country listed, try contacting us and we may be able to arrange a delivery.
Yes, your items should all arrive in one package.

Returns and Exchanges

If any of the items you’ve received are incorrect and/or missing, contact us within 14 days of purchase and we’ll arrange for a replacement to be sent immediately.

General Terms

Exercising your right to change your mind (Consumer Contracts Regulations 2013). Please contact us if you would like to return your item(s).

Item(s) must be returned to us “unused” in their original, unopened condition and packaging within 14 days and we will issue a refund on receipt or exchange the item if preferred.

The cost of returning the item to us is your responsibility. The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and proof of delivery.

Vape Kits, Mods & Tanks Returns Policy

Vapoholic will accept returns for faulty non-disposable products within 28 days of your purchase. This applies once per purchase. If the replaced product then also becomes faulty, Vapoholic will then see this as a sign of misuse and no further replacements will be issued. Products which are deemed to be faulty due to misuse, incorrect maintenance or attempted modifications will not be replaced.

If your product is faulty on arrival, or becomes faulty within 28 days, you must return the item to our address below. Once the faulty product is received, we will test the item and confirm if it’s faulty or in working condition. We strongly recommend sending your faulty item by Tracked Delivery since if the item is lost in transit, we will not be able to send a replacement. If the item is faulty, we will refund the delivery costs. If the item is working, the customer will be liable for the return postage fees.

Replacement products will only be shipped to the original address. We cannot ship your replacement item to a new address. After 28 days have passed since your purchase, you will need to refer to the manufacturer’s warranty for replacements.

Vape Coil Returns Policy

Vapoholic has a “DOA” (Dead On Arrival) policy for disposable coils. If your new coils do not work or cause any issues within 48 hours of purchasing, we will replace the coils for free. No more than one (1) coil must be used from the pack, and the remaining coils in the pack must be returned. Upon receipt of the faulty coils we will test them to confirm.

If the coils are faulty, a replacement pack will be sent out. If more than one coil has been opened, or if more than 48 hours have passed since you received your order, we will not be able to send replacements. If the coils are not faulty, we will return them upon request at the expense of the customer.

Disposable Vapes Returns Policy

Disposable E-cigarettes are sold in sealed packs and are not covered by a warranty and are intended for instant use. If you believe your Disposable Vape is faulty, please return the disposable(s) to us within 7 working days from the day of dispatch. We will inspect these devices for any prior use to detect any faults. Any faulty disposables reported after this time-frame cannot be returned and no refund/exchange will be given.

Refund and Replacement Limitations

The following circumstances will void the guarantee;

  1. Guarantee period is expired
  2. Damage caused by misuse or excessive force
  3. Damage caused by unauthorised disassembly or modification
  4. Damage caused by unforeseen circumstance or accident

E Liquid Returns Policy

E Liquids are a consumable and perishable product, as such they cannot be returned once they have been opened (the seal has been broken).

The following conditions must be met to be eligible for a full refund:

  1. The E Liquid has not been opened and the seal has not been broken
  2. You make your return request before 14 days after the order has been placed.

OR

  1. Your order has not yet been dispatched and hasn’t left our warehouse. Our dispatch time is 3pm therefore you must make your cancellation request before 2pm Monday-Friday. If you have made your order between Friday 4pm and Monday 2pm, the cancellation before dispatch request will be honoured. Please note we do not dispatch on Bank Holidays so your cancellation before dispatch request must be made before 2pm on the next working day.

Faulty E Liquid Returns Policy

If you find fault with your E Liquid, you must return it to us within 14 days of the purchase order. We will investigate the E Liquid internally to find any fault. If no fault is found we can return the E Liquid to you at your cost or dispose of the E Liquid without refund. If fault is found with the E Liquid, we can offer you a full refund, or send you replacements of equal value.

Damaged on Arrival E Liquid Returns Policy

If your E Liquid has been damaged in transit such as the bottle has leaked, or if eliquid is empty due to any of our courier services, please contact us within 14 days of the purchase order date.

E Liquid Returns on Preference Policy

Please note that E Liquid flavours are unique and each person will have different preferences. We cannot offer any refunds on the grounds of disliking the flavour. If you are unsure of your own personal preferences we offer 10ml zero nicotine samples for only £0.99 per bottle. You can find the sample options on the product page of each flavour.

If you wish to return your unopened and unused E Liquids, you must return them within 14 days of purchase for a refund. If you do not return the items within 14 days, we will be unable to process your refund.

If you have any queries regarding returns please contact us via email on admin@vapoholic.couk stating the nature of your query and we will work quickly to rectify any issues. Alternatively, you can call us on

0161 273 8216.

Return Address

Vapoholic LTD
25 Dolphin St,
Ardwick,
Manchester
M12 6BG

If any of your items have been damaged in transit such as the bottle has leaked, please contact us within 14 days of the purchase order date.

Vaping

Vaping is using an electronic cigarette (e-cigarette or e-cig) as an alternative to smoking tobacco. As opposed to cigarettes, nothing in burnt when using an e-cig. Instead a liquid, known as e-liquid, vape juice, vape liquid or e-juice, is heated to produce a vapour which is inhaled.

For a full explanation on what is vaping, see here, or check our new to vaping guide.

As nothing is burnt when vaping and e-liquids contain very few ingredients, you are not exposed to the toxins and cancer-causing chemicals found in tobacco smoke.

Public Health England and the Royal College of Physicians say there’s at least 95% less risk from electronic cigarettes. The NHS also condones vaping as an effective aid to quitting smoking.

No. According to the NHS,

“Smoking e-cigarettes, also known as vaping, doesn’t produce tobacco smoke so the risks of passive smoking with conventional cigarettes don’t apply to e-cigs.”

For more information on passive smoking vs. passive vaping, see here.

No. According to Cancer Research UK,

“There’s no good evidence that e-cigarettes could cause the lung condition called popcorn lung. There’s been no cases of popcorn lung reported in people who use e-cigarettes.”

For more details, see here.

The legal age for vaping in the UK is 18. We also only sell our vape products to over-18s.

That depends on how much you smoke (and vape)! But one 60ml shortfill e-liquid will cost around £6.99 and last a typical vaper about 3 days. 20 cigarettes per day over the same period will cost around £30!

E-Liquid

An e-liquid (AKA e-juice, vape juice, or vape liquid) is the liquid that e-cigarettes heat to produce vapour. They come in a wide variety of flavours in either 10ml or shortfill bottles. Depending on the type of e-cig, the e-liquid may also come in a cartridge or pod.

Our e-liquids contain only propylene glycol (PG), vegetable glycerin (VG), EP/UPS pharmaceutical grade nicotine and flavourings.

Our range of CBD Calm e-liquids also contain certified 99.9%+ pure premium grade cannabidiol (CBD) isolate in strengths of 1000/2000mg.

The VG (vegetable glycerin) content dictates how much vapour is produced while the PG (propylene glycol) carries the flavour.

Therefore, the standard ratio is 50%VG:50%PG. However, many vapers like more clouds so 70%VG:30%PG is a good choice for them.

All our shortfill e-liquids are 70%VG:30%PG.

The EU Tobacco Products Directive (TPD) limits the sale of nicotine containing e-liquids to 10ml. However, you will find buying 10mls isn’t very cost-effective or environmentally-friendly over the long run.

Shortfill e-liquids, on the other hand, are supplied nicotine-free so can be sold in much larger bottles (usually 60ml-120ml). There is a small space left in the top of shortfill bottles for you to add your own nicotine shots which are included in your order.

Because shortfill e-liquids are supplied nicotine-free in bottles larger than 10ml, nicotine shots (AKA nic shots) are supplied with your order for you to add yourself.

It’s easy to use shortfill e-liquids. All you need to do is:

  • Open the shortfill bottle
  • Remove the nozzle
  • Pour in the supplied nicotine shots
  • Pop the nozzle back into place
  • Close the lid and shake vigorously for 60 seconds

Though you can vape immediately, if choose 6mg/ml or above strength nicotine, it’s a good idea to leave the e-liquid to steep for 24-48 hours for a smoother taste.

For more information on shortfill e-liquids, see here.

No. Shortfills are supplied at the correct concentration to match the amount of nicotine to be added.

This is largely down to personal preference but as a rough guide, use the following nicotine calculator:

  • 0mg – No nicotine at all
  • 3mg – The most popular choice for vapers
  • 6mg – Full flavour e liquid with a higher nicotine percentage
  • 12mg – The mid-range for ex casual smokers
  • 18mg – Very high for those who were a heavy smoker

Learn more about nicotine strengths here.

Salt has less of a throat hit than standard nicotine. This makes it particularly useful for vaping higher strengths of nicotine and therefore a good choice for those using vaping to quit smoking.

Salt also releases nicotine into the bloodstream a lot quicker than standard nicotine which has a more even release. Again, ex-smokers may prefer this quicker absorption rate.

That said, some ex-smokers still prefer standard nicotine because the throat hit is more similar to the sensation of smoking cigarettes.

Which one you prefer is down to personal preference.

Learn more about the difference between standard nicotine and salt here.

E-liquids come in a vast array of flavours. We have 70+ tantalising flavours to choose from, including tobacco, coffee, menthol, dessert, sweet, fruit, drink and mixed flavoured e-liquids.

Which flavours you like best is down to personal preference, but take a look at the best rated e-liquids by our customers here to give you some ideas.

You can also take advantage of our 10ml testers for only £0.99 to try new flavours before splashing out on a full bottle.

Keep your e-liquid sealed in a cool, dark place away from sunlight. Actually, the fridge would be the best place!

Don’t exceed the best before date shown on the bottle.

For more information on how to look after both your e-liquids and e-cig, see here.

This is really down to how much you vape! But the average vaper will go through about 5ml of vape juice per day.

If you are using higher wattages, sub ohm coils and high VG e-liquid, you will use more though.

All our e-liquids are EU Tobacco Products Directive (TPD) compliant and manufactured in the UK in a state-of-the-art ISO 7 clean room following all Good Manufacturing Practice (GMP) protocols.

To ensure quality and safety, our e-liquids are batch tested and batch coded.

We are also registered with the Medicines and Healthcare products Regulatory Agency (MHRA) so you can be sure you are getting the highest quality product.

E-Cigarettes

E-cigarettes or e-cigs are battery operated devices which use an atomiser to heat an e-liquid to produce a vapour. They are a much safer alternative to smoking and are used to help people quit smoking altogether.

Public Health England and the Royal College of Physicians say there’s at least 95% less risk from electronic cigarettes.

Check out our new to vaping guide for more information on e-cigs, e-liquids and more.

The three basic parts of an e-cig are the battery, a cartridge, pod or tank to hold the e-liquid and an atomiser to vapourise the e-liquid.

The atomiser consists of a coil, a wick and a connection to the battery. Vapour production and taste are directly related to the atomiser so, if your e-cig allows, it will need to be replaced or at least the coil and wick replaced regularly.

Some models of e-cig use e-liquid supplied in a cartridge, others take a pod and some have a tank for you to fill with e-liquids manually.

A tank can be a piece of kit in its own right if you are using a mod and can be interchanged between e-cig mods using the industry standard 510 connection

There many kinds of e-cig available, but they generally fall into 3 categories: cigalikes, pens and mods. Cigalikes are the simplest, pens a step up and mods are the most sophisticated.

See our new to vaping guide for a closer look at the 3 types or our blog ‘Beginner’s Guide to Vape Starter Kits’.

Also, check out our range of e-cigs and other vaping hardware here.

Mouth-to-lung (MTL) means you are using an e-cig that has a tighter draw and you hold the vapour in your mouth momentarily before inhaling. This is more akin to the action of smoking so is useful for those people making the switch from cigarettes to e-cigs. MTL devices are usually lower wattage and can take higher strengths of nicotine.

Direct-to-lung (DTL) set ups let you inhale straight from the atomiser into your lungs with the help of increased airflow. This means a greater cloud production and more flavoursome vape. However, the more intense hit means that the nicotine strength also has to come down to 6mg or less or it would be unpleasant. Vapers using DTL devices will usually choose high VG e-liquids which also helps to produce bigger clouds.

See our e-cig maintenance guide here to find out how to clean your tank.

If you have a rebuildable atomiser (RBA), you can either purchase coils or a more cost-effective way is to make your own.

Check out our quick guide here to find out how to build your own vaping coil in 2 minutes.

Sub ohm vaping means using a device with atomiser coils with a resistance of less than 1 ohm. Coils with less than 1 ohm resistance can take more wattage so they get hotter and produce more clouds.

Learn more about sub ohm vaping here.

Yes, but keep the strength to 6mg or under or the nicotine hit would be too great. Just remember, as the ohms come down so does the nicotine strength.

A mechanical mod, or mech mod, is an e-cig in its most basic form. It consists of just a tube for the battery, an atomizer and a button to connect the two. Mech mods can be dangerous so they aren’t really for new vapers.

Learn more about the differences between regulated and mech mods here.

Some models of e-cig have an integrated rechargeable battery which can’t be removed. If you have an e-cig with a removeable battery though, we recommend using Sony VCT6 batteries. Please see the manual that came with your e-cig to find out which one is suitable.

You can purchase them as well as intelligent battery chargers here.